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Frequently asked questions

GENERAL TERMS

bookings

All bookings must be made online in advance to guarantee your spot. Walk-ins are welcome based on class availability.

All payments, once processed, are non-refundable.

Students practice in the hot room at their own risk. Please inform the teachers for any injuries and medical conditions

Please keep a positive and friendly attitude towards everyone. Studio use is at management’s discretion & Dryp reserves the right to refuse an admission.

Dryp holds no responsibility for any property left, theft, or damaged goods on the premises. Please be responsible for your belongings and use the designated lockers for your valuables.

Mat rentals are only included in all Credit packages, Unlimited Memberships & ClassPass bookings should bring their own mats or rent for AED 5.

MISSED CLASS & LATE CANCELLATION POLICY

Punctuality

We strongly advise clients to show up at LEAST 15 minutes early, as our location can be a bit tricky to find and punctuality is crucial.

No one is allowed to be admitted 10 minutes after a mat class Start and 5 minutes after a reformer & chair Pilates class. It may result in forfeit of your reserved space.

Starting November 2024. Please be reminded that for every Late Cancellation/No Show in your booking, it will be automatically deducting 3 days penalty for Unlimited Membership and 1 credit will from your Credit package.

To avoid a penalty charge, please cancel hour before a Mat class and 3 hours before a Reformer & Chair class. If you know you cannot attend, please cancel your booking.

MEMBERSHIP PACKAGE FREEZING

Freezing request limit

Only Credit Packages are eligible for freezing request for once MAXIMUM of 2 weeks (14 days).

Freezing requests must be sent via email to [email protected] before the packages expire. It is student’s responsibility to inform prior to package expiry and no freezing will take place after package expired.

Starting from January 2024, all of the ‘Unlimited’ Packages that are purchased from January 1 onwards are revoked from the freezing/pause feature. Exemptions Will be only be accepted upon medical purposes with proof of medical certificates. 

VALET PARKING

Duration of valet service

Dryppers are allowed 2 hrs valet parking for FREE at Orra Marina. Please get your valet card stamped at reception for validation.

Please be advised that our parking spaces are on a first-come-first-serve policy. If the parking lot is full, you can park on the designated RTA parking around Nasaaq street.

Exceeding valet hours is AED 50/hour.

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where do you delivery?

We’re located at Orra marina tower (Marina Promenade Level) in Dubai Marina, United Arab Emirates.

We’re located at Orra marina tower (Marina Promenade Level) in Dubai Marina, United Arab Emirates.

We’re located at Orra marina tower (Marina Promenade Level) in Dubai Marina, United Arab Emirates.

We’re located at Orra marina tower (Marina Promenade Level) in Dubai Marina, United Arab Emirates.